Role Purpose/Business Unit:
To deliver a consistent and high-quality HR Services experience with regard to Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective service.
Your responsibilities will include:
To be the first point of contact to the business for all ER process and policy queries and/or issues.
To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
To facilitate, investigate and appropriately close HR related Speak Up cases.
Build and maintain relationships/clarify expectations with key stakeholders.
To be involved in sub-project deliverables on a needs-driven basis.
Keep abreast of the latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting.
The ideal candidate for this role will have:
3-year Degree/Diploma in HR/Law/Employee Relations related field – essential
Honours degree in HR/ER-related field - desirable
5 years relevant experience in HR-related field/ER (essential)
Knowledge
Labour Legislation, BCEA
Employee Relation Practices
HR policies and procedures
Microsoft Office software packages
SAP (advantage)
HR processes (advantage)
HR Theories and Models
Business Understanding
Skills
Communication/Engagement
Evaluation
Consulting
Interpersonal
Negotiation
Judgement
Decision making
Problem solving
Rapport-building skills
Conflict resolution skills
Relationship Building
Presentation and reporting skills
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 14 November 2024.
The base location for this role is Midrand, Vodacom Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
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