Duties and Responsibilities:
Managerial:
Education reporting & feedback
Drive initiatives to improve the overall delivery of Education through Pink Elephant
Strategic thinking, planning & implementation of improvement initiatives, onboarding of frameworks, etc.
Manage FTE trainers & associate trainers concerning the Public Schedule as well as any private/ad-hoc requested training
Maintain & enhance the product offerings within Education
Manage, build & maintain relationships with Training Providers (PeopleCert, APMG, etc).
Work with marketing & sales to drive opportunities within Education
Utilize staff/direct reports to ensure quality management of education training material and feedback from delegates and/or trainers. Actively track issues & propose and implement remediation.
Reporting in all areas relating to education internal and external factors
Managing the CSAT end to end on delegate experiences
Keeping all courseware and material up to date
Ensuring the build of the Self-Paced Online platform is both market ready and maintained
Managing education pricing formulas against market research and delivering the public schedule effectively
Accreditation handling and managing accreditation bodies requirements and the associate trainers eligibility to train.
Trainer:
Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates
Delivery of training across mediums such as instructor-led, web-based, and virtual classroom
Customization of training material and delivery to facilitate client learning objectives
Identify opportunities to innovate and improve classroom performance and the client experience
Facilitate knowledge transfer internally and externally through one-on-one mentoring
Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
Focus on maintaining the status of a subject matter expert through the adoption of learning and certification renewal programs.
Skill/Knowledge Requirements (academic, technical, professional):
Essential:
Graduate qualified or relevant industry experience
ITIL
COBIT
Project Management
Own Transport & valid Drivers License
Desirable:
Accredited trainer on the following frameworks:
ITIL V3
ITIL 4 (Advanced & Foundation)
Service Desk Associate/Manager
PRINCE2
AgilePM
Organizational Change Management
DevOps Foundation/Essentials
Experience Required: Essential:
Minimum of 2 year IT service management Consulting/Training experience
Outstanding presentation skills
Exceptional oral and written communication skills
The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
Desirable:
Experience in all aspects of IT Service Management
Demonstrated full responsibility for IT service management processes or projects
Breadth and depth of experience in IT service management business environments
PRINCE2, Agile, SDI, COBIT, ISO 20000, and/or technical certifications will be an advantage
Recognized externally within the Industry as either a specialist or leader in a relevant subject matter
Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT
Job Types: Full-time, Permanent
Application Deadline: 2024/11/18
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