Position Summary The Education Executive is primarily responsible for coordinating and conducting training schools (Virtual or Classroom) and in-store training in accordance with the National Training Curriculum to ensure Brand education standards are achieved and is locally relevant with a key focus on selling skills. In this role, you are required to dedicate approximately 40% of time to on-counter coaching and approximately 60% to training schools – Virtual/Classroom, Live Chat Assistance (assist as required), Virtual Selling, Content creation. The EE must upskill retail teams with practical skills needed to conduct the required services in both Skincare & Makeup brands as required.
Key Roles & Responsibilities Adapts and develops retailer specific and affiliate specific programs including selling, services, and coaching – in store or via digital channels, for own and generic staff where applicable. Plans and delivers the education training for own and generic staff. Conduct in-store employee assessments where applicable. Evaluates education program, tracks result, and follows up (e.g. use Mystery Shopper results), shares learnings with brands, region, global. Together with Education Manager builds and manages the education budget per brand. Drives collaboration with brands, commercial team and digital commerce and marketing team to ensure alignment. Responsible for building sales and consumer experience capabilities with in-store staff across brands. Fosters the development of digital skills of in-store teams (content creation, community management), driving and accelerating e-learning. Develops and implement programs for branded content for social media via Product Trainers such as How-To videos and/or live streaming. In store coaching & development – focused on services & skills. Liaise with retailers in respect to training calendars. Work with Regional, Brand Marketing team, Education Manager and Consumer Marketing Manager to ensure alignment of training strategy and successful implementation thereof. Plan, problem solve, negotiate, and aid retail teams. Reinforce and support Marketing Calendar, Special Events, GWP and Holiday. Establish and maintain comprehensive information system on all education/ training materials relating to product knowledge, display concepts, sales techniques, promotional programmes, and system / procedural requirements. Customize international programs to ensure relevance to South African market and rollout to ensure successful implementation. Integration of selling skills/Virtual selling as key focus in all trainings – shift from only product training with a full omni channel approach. Ensure materials necessary for training programmes are available when required. Manage staff uniforms, as required. Ensure Regional/Global Education strategy is implemented with local relevance. Control correct use of client registry program (CRM) or any brand specific programs. Co-ordinate and plan launch events and development of presentations. Conduct weekly in-store coaching in Focus doors to ensure product knowledge, customer service and staff skills are within expected standards. Develop future training requirements and establish formats for training manuals. Manage and maintain agreed training objectives for the Brand. Provide monthly report on training activities, including problems encountered and recommendations for improving performance. Compile monthly departmental Performance Reports and any Regional/ International reports if required. Build strong relationships with Regional Education Teams and share best practices. Staff interviews: Assist in recruitment process of retail staff where required. Monitor retail staff turnover and productivity and submit report to Education Manager for approval. Ensure company policy and procedures are always maintained and lead by example in the trade. Follow up on training to ascertain retention of information in stores post trainings seminars. Provide development and guidance to retail teams and in-store teams. Assist with on boarding of new employees, motivation, and communication with in-store staff via different social platforms i.e. WhatsApp group chats. Keep teams updated via on any changes or updates. Conduct and plan brand accreditation programmes where necessary. Conduct Induction on behalf of brands for Affiliate. Ensure "on-board" execution for trainings are implemented with a special focus on cost effectiveness. Adhere to Education budgets. Assist with consumer events to ensure brand equity is maintained. Responsible for implementation of all trainings nationally, whilst liaising with the Coastal Corporate trainer. Qualifications Requirements and Experience Relevant Qualification in Aesthetics/ Beauty Therapy (preferred). 3 - 5 years' experience in a Training/ Facilitating/ Coaching role. Strong Makeup Artistry Skills & Knowledge. Experience with prestige cosmetics an advantage. Advanced MS Office (Word, Excel, PowerPoint). Mobility to travel extensively throughout South Africa. Key Personal Characteristics The ability to handle a multitude of projects and issues at one time. Excellent team player and interpersonal skills; the ability to interact with all levels within an organization. Organization and an orientation to detail. Self-motivation; High energy level; the ability to work independently. Proven ability to provide guidance, instruction, product knowledge and training. Demonstrated ability to develop creative, challenging informative and inspiring ways to deliver training and educational information. Exceptional ability in make-up artistry, organization, and customer service skills. Experienced in public speaking. Must be versatile and expect to travel locally & Internationally when required. Job: Education / Training
Primary Location: Europe, Middle East, Africa-ZA-
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 249446
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