Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Ecommerce- Assistant Manager – English – Onsite JohannesburgResponsibilitiesSupporting Business by ensuring all Ecommerce Finance deliverables are metTo cross train across all Ecommerce Finance ProcessesThis role is responsible for Processing, reconciling, analyzing, problem solving.
This entails improving processes in the Customer Refunds spaceEnhance, automate, streamline & map processesPerforming Quality checks in the process as agreedDriving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functionsEnsure SOPs are up to datePrepare Month End Recon/SupportEnsure proper back-ups are in place for seamless service delivery to clientResolving Zendesk Tickets by investigating and processing customer online refundsCustomer service, Query resolutionPayment AllocationPayment settlementsReconciling and clearing of GL'sSupport Team LeaderReporting to businessApprovals and validationsDrive process ImprovementQualifications we seek in you!Minimum Qualifications / SkillsDiploma in FinanceRelevant years' experience in a finance/ operations roleCustomer service experienceSAP, ExcelPreferred Qualifications/ SkillsExcellent, clear and proficient communication with stakeholders at various levelsSound decision making in evaluating problemsAttention to detail and proactiveAdaptable to a changing work environmentAbility to investigate issues and take necessary resolution actionDeadline driven, can work both independently and together as part of a teamPositive attitude and great work ethicPerform to ethical standardsServe the customer and must be results drivenAbility to handle multiple tasksWhat can we offer?Attractive salary and benefits such as Medical Aid, Retirement and risk benefitsWork in a multicultural environment;Various trainings (technical & soft skills);Development opportunities in a growing multinational company;In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr