Ecommerce And Operations Manager

Main Duties & Responsibilities:

Driving the sales performance of the e-commerce platform
Managing and executing promotional campaigns
Providing insights on customer usage trends to improve targeted campaigns
Overseeing the digital marketing and presence of the payCity brand
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Managing the daily operations of the eCommerce business
Integration with all partners (municipalities, payment partners, etc.)
Implementation of the ecommerce component of new road safety projects
Continuous improvement to enhance productivity and quality of work

Competencies:

Strategic thinking ability
Astute business acumen
Ability to analyse and solve complex problems
Excellent organisational and planning skills
Ability to take proactive action
Ability to meet customer needs, ensuring customer satisfaction at all times
Ability to communicate on all levels
Flexibility, innovation, and creativity
Excellent leadership qualities and ability to develop and lead direct reports, defining own goals and those of the business unit
Understanding of the software development environment

Qualifications and Experience:

A relevant tertiary qualification in Marketing, Business, and/or IT fields (Postgrad would be advantageous)
5-8 years of management experience at a senior level within the portfolio
10+ years of business/marketing experience
Customer-centric mindset and team-oriented approach
Sound knowledge of commercial components, differentiation, value proposition, skills, and processes to remain competitive
Knowledge of related portfolios, technologies, components, legislation, and regulations controlling the environment
Ability to identify and manage critical relationships to ensure business success
Negotiation skills to achieve win-win situations
Management and development of human capital according to business needs and objectives
Ability to maintain confidentiality and attend to finite detail to ensure service quality

Job Type: Full-time
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