E-Commerce Coordinator

BackE-commerce CoordinatorBabylonstoren's E-commerce division has grown exponentially over the last few years. Our environment is fast-paced, innovative and performance-driven, which suits someone who is self-driven, has a keen eye for detail, looks to find solutions, and has the self-confidence to make decisions and escalate matters when necessary. We are hyper-focused on the customer experience, which drives every decision, process and task. We are looking for a dynamic E-commerce Coordinator to join our team on Babylonstoren Farm. This is an ideal opportunity for someone who is eager to learn and acquire first-hand e-commerce experience within a rapidly growing business.RequirementsRelevant tertiary qualification.Previous experience in e-commerce, digital marketing, or social media management.Excellent written and verbal communication skills in Afrikaans and English (essential).Comfortable working within a fast-paced and continually changing environment.Strong organisational and project management skills.Strong leadership skills with a can-do attitude.Strong analytical skills, with the ability to interpret data and make actionable recommendations.Natural sense of empathy for customers.ResponsibilitiesHandle customer service inquiries and order-related issues.Support the customer service team with any website, product, order, or warehouse questions.Stay informed of product deliveries, replenishments, and preorder timelines.Monitor inventory levels and assist with coordinating special campaigns, subscriptions and ad-hoc projects.Participate in planning and execution processes for promotion drives.Assist with personalisation initiatives.Assist with order management and support the processing of returns, exchanges, and collections on a daily basis.Weekly customer service and feedback reporting.Please send CV and salary expectation to (email protected).
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