DUTY MANAGER: LUXURY HOSPITALITY AND WELLNESS RETREAT (FRANSCHHOEK)
Overview: Relevant Skills / Experience
We are looking for a passionate individual with positive energy, significant practical experience and knowledge within the hospitality industry to join our client's luxury hospitality and wellness retreat as an all-round Duty Manager.
You would be part of a small team that would be providing service and hospitality at the highest and most personalized level of the guest's experience. Your style is personal, intuitive, attentive, and your eye for detail needs to be impeccable. You need to be able to intuitively read the room, the general atmosphere, our guests and their needs. Your energy and communication style is warm, sincere, and open.
You would be responsible for the guests' journey (experience) on this distinguished property, from the arrival welcome, gentle check-in, and orientation of the house and farm. Guiding the guests on their personalized journeys (schedule), ensuring they are at the correct areas for their activities, assisting with any guest requests, including booking transfers if required, and ensuring a smooth check-out while taking payment for any extras.
The ambiance and aesthetic of the house and guest areas would fall under your care. General housekeeping, atmosphere, ordering of equipment, and stationery all form part of this. A niche farm shop, along with stock take and sales, would also be your responsibility.
You need to communicate effectively with the various teams regarding any special requests, as well as knowing and understanding the daily verbal menus created by the chefs to ensure this aligns with the information you may receive from guests. The garden produce and the benefits of the harvested produce and herbs play a very important role in the journey, and you may have to join guests on a walk. The Spa / Wellness / Bath House experience and scheduling are very important parts of the journey, and you would need to book and schedule various inclusive treatments as well as additional treatments along with booking additional offerings with various external practitioners.
You would lead the service by adopting a 'hands-on' approach, demonstrating the willingness to serve alongside the hospitality teams.
As a Duty Manager, you work hand in hand with the support departments (Maintenance, IT, Housekeeping, and Service Teams) to ensure the guest experience is of the highest standard. Initiative, forward planning, communication skills, and organization skills are key attributes to this role.
Ensure that policies, processes, and standards directly affecting guests reflect their safety, security, and preferences.
If you are a passionate soul with a heart for hospitality and regenerative practices, this position is calling your name! Knowledge and love of all things wellness would be a big plus!
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