§ To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction. § Take full responsibility for the running of the Guest Delight Division including the following: § Guests Delight Service: § Warm Welcome to all Guests; § Ensure the smooth and efficient running of the Dining Room and Boma during service times each day early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners; § Understanding personal guests needs through interaction; § Building relationships with new and repeat guests; § Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team § Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered. § Beverage Control: § Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Bevereage Manager in the following: § Implementing and maintaining a daily Stock Management & Control System; § Ensure adequate stock levels; § Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use; § Purchasing for beverage stock; § Receiving of beverage ordered and checking of expiring dates; § Stock issues to bars and departments; § Storeroom / Cellar and Fridge control; § Weekly administration, Invoices and GRVs; § Ensure that the bars and cellar is well stocked; § Knowledge of stock items; § Monthly stocktakes and submitting of the information with in deadlines; § Meet or exceed sales targets; § Assisting management with administrative duties; § Management of the Guest Delight Service Team. § Inspire, stimulate and lead the team; § Develop your teams and individuals; § Ensure the right people are in the right positions; § Ensure your team is guest focused; § Promote and instil a passion for Going the Extra Mile § Develop a learning culture within the team § Recognise great guest feedback and deal with negative guest feedback constructively; § All staff to be trained in their areas of responsibility and to attend regular training workshops; § Manage Performance; § Manage the teams leave cycle and annual leave; § Other § Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations; § Assisting at Front of House during guests arrivals or departures or Lodge Site Inspections Show Time; Computer Skills · Computer literate · PAN knowledge will be an advantage Literacy and Numeracy · Fluent in English (speak, read and write); · Excellent literacy skills (writing of emails, viewing web pages; Team Player Ability · Flexibility; · Strong time-management skills; · Demonstrable team member qualities; · Diploma in Hospitality or Lodge Management · Minimum 3 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment; · Beverage knowledge · Strong Administrative Skills · Experience in Purchasing, Stock Control Systems and Stocktakes; · Stock Control Experience · Hospitality and Service training experience; · Code 8 Drivers License