Dutch Speaking Quality Essor

Our client is a leading global digital business services provider recognized for its vast scale and local presence that enable impactful contributions to communities clients and the environment.
With a commitment to innovation and sustainability they deliver cuttingedge digitallypowered services designed to help some of the worlds most prestigious brands optimize their operations.
By leveraging their expertise in advanced technology and deep industry knowledge they streamline business processes in ways that are both meaningful and sustainable driving longterm success for their clients. Role Overview: Working as a Quality Analyst within the post the campaign holder will be expected to complete quality checks and monitoring provide insight into trends and how to overcome these and present findings in a meaningful and structured way.
The successful candidates will ensure that consistency fairness and high standards in Quality are not only met but also exceeded.
Job Type: Fulltime/Permanent
Location: Cape Town
Workplace: Onsite
Requirements Must be able to communicate proficiently in DutchMatric/Grade 12 (Essential)Quality background (Essential)BPO background 1 Year Customer service orientated (Essential)Leadership experience (Advantage)No outstanding performance managementSolid understanding of how Quality can influence achievement of business objectivesHave an excellent command of the English languageStrong motivational skills to develop peoples attitudes and skillsExcellent communication skills to impart knowledge and informationCommitted enthusiastic positive and resilientAble to cope in a highpressure environmentComfortable with adapting to fast paced changeAccuracy and speedPresentation skills to report statistical information and conduct team briefsHigh level of numeracy and literacyAbility to take on new challenges and ideasExcellent communication skills both written and verbalSound coaching skillsAbility to undertake statistical analysisConfident and capable of communicating with client and team membersHighly organized with the ability to meet deadlinesAbility to cope under pressureRemote Work : No