Dutch Speaking Quality Assessor (Bpo/Contact Center)

Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge, digitally-powered services designed to help some of the world's most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long-term success for their clients.Role Overview:Working as a Quality Analyst, the campaign holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these, and present findings in a meaningful and structured way. The successful candidate will ensure that consistency, fairness, and high standards in Quality are not only met but also exceeded.Job Type: Full-time/PermanentLocation: Cape TownWorkplace: OnsiteRequirements:Must be able to communicate proficiently in DutchMatric/Grade 12 (Essential)Quality background (Essential)BPO background 1 Year +Customer service orientated (Essential)Leadership experience (Advantage)No outstanding performance managementSolid understanding of how Quality can influence achievement of business objectivesExcellent command of the English languageStrong motivational skills to develop people's attitudes and skillsExcellent communication skills to impart knowledge and informationCommitted, enthusiastic, positive, and resilientAble to cope in a high-pressure environmentComfortable with adapting to fast-paced changeAccuracy and speedPresentation skills to report statistical information and conduct team briefsHigh level of numeracy and literacyAbility to take on new challenges and ideasExcellent communication skills both written and verbalSound coaching skillsAbility to undertake statistical analysisConfident and capable of communicating with clients and team membersHighly organized with the ability to meet deadlinesAbility to cope under pressure
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