Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge, digitally-powered services designed to help some of the world's most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long-term success for their clients.Role OverviewThe purpose of this role is to safeguard, develop, and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.Job Type: Full-time/PermanentLocation: Cape TownWorkplace: OnsiteRequirementsAn excellent communicator (written and oral)Have an excellent command of the Dutch LanguageAmbitiousSelf-MotivatedPassionate about learningTarget DrivenPolite, co-operative, and a friendly manner essentialProfessional and welcomingStrong customer focusExcellent verbal communication skillsAbility to deliver excellent customer service experienceAbility to prioritize tasksProven ability to take note of important informationComputer literacyCurious, Team Spirited, and Big HeartedA positive mindset with a passion for continuous improvementAn exceptionally driven and motivated individual with the passion to succeed in a fast-paced environmentMatric or equivalent (preferred)Minimum of 6 months call center experience working within a similar service/sale driven environmentRetail contact center experience - AdvantageousEmail Handling/Web chat experience (highly advantageous)Experience working within retail or similar Industry (highly advantageous)Proven experience in delivering excellent customer services to internal and external customersMaintain campaign performance, quality, regulatory, and compliance standardsResponsibilitiesProviding exceptional Customer Service to the existing customer baseSafeguarding, developing, and enhancing customer loyalty and value by providing excellent customer servicesProviding the customer with knowledgeable information by identifying and promoting significant products and servicesResponding to inbound customers and colleagues' escalated sales and queriesIdentifying, qualifying, and closing new business opportunitiesUnderstanding customer's reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their businessStriving for First Call Resolution on every contactWorking closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions, and sharing best practicesUndertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demandProactively developing your customer service skill and knowledge, applying best practice techniques and tools, and demonstrating our clients' People Expectations to maximize your performanceComplying with all our clients' required standard of sales/service excellence and best practices, operating effectiveness, and legal and regulatory requirementsTaking correct information, asking the right questions, and offering the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business
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