Do you have a passion for media and communication? Are you fluent in Dutch and possess exceptional client relationship skills? We are a prominent media group based in the vibrant city of Cape Town, South Africa, looking for a talented Dutch-speaking Customer Account Advisor to join our team.
In this role, you will be the cornerstone of our client relationships, ensuring they receive top-notch service and support.
If you're driven, enthusiastic, and eager to make an impact in the media industry, this could be the perfect role for you!
What You'll Be Doing: Client Relationship Management: Serve as the go-to contact for your clients, fostering strong, lasting relationships.
Tailored Solutions: Understand your clients' goals and provide customized recommendations to optimize their media experience.
Client Support: Address inquiries and resolve issues efficiently, ensuring client satisfaction at every touchpoint.
CRM Management: Keep meticulous records of client interactions, contracts, and communications in our CRM system.
Collaborative Campaign Execution: Work closely with internal teams to flawlessly execute media campaigns, from content creation to performance tracking.
Continuous Improvement: Collect and relay client feedback to help us refine and enhance our media offerings.
What We're Looking For: Language Proficiency: Fluency in Dutch and English, with strong written and verbal communication skills in both languages.
Client Service Experience: Previous experience in customer service or account management is a plus.
Interpersonal Skills: A natural ability to build rapport and maintain positive client relationships.
Organizational Talent: Detail-oriented and capable of juggling multiple accounts with ease.
Tech Savvy: Proficient in using CRM systems, Microsoft Office, and modern communication tools.
Media Enthusiast: A genuine interest in media, advertising, and staying ahead of industry trends.
Problem Solver: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
If you're ready to take the next step in your career and meet these requirements, we'd love to hear from you!
Join us as we continue to set the standard in the media industry.