Dutch Consultants

Responsibilities: · Deliver an excellent customer experience · Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound) · Serve as the interface between the customer and various departments · Employ consistent troubleshooting techniques to promptly identify and resolve customer issues · Document and track customer issues and resolutions · Adhere to escalation procedures as necessary · Collaborate with team leaders to improve day-to-day customer experiences · Undertake miscellaneous duties and responsibilities as defined by management Requirements: · Minimum of 1-2 years customer service experience, preferably in the BPO sector. · Excellent communication skills in English & Dutch (written and verbal) · Experience in customer service, preferably in a technical environment. · Strong attention to detail with an emphasis on customer service. Salary: · R27 000 CTC per month Start date: · March 2024 Industry: · Telecommunication Location: · Hybrid model, Cape Town To apply kindly send your updated CV and copy of ID book to soniajai.co.za