Position: Documentation Manager Position
Location: Gqeberha
Duties & Responsibilities:
Export Documentation Management: Accurately process and complete all export documentation in compliance with local and international regulations. This includes, but is not limited to, Bill of Lading, Phytosanitary Certificates, PPECB Export Certificates, Certificates of Origin (COOs), and other related documents.
Shipment Tracking: Monitor the status and progress of shipments, ensuring that all necessary documentation is completed and processed in a timely manner.
Follow-Up & Coordination: Actively follow up on the progress of documentation, including courier approvals, bill releases, and other critical milestones to ensure timely and accurate completion of export procedures.
Documentation Status Updates: Provide clients with regular updates on the status of their documentation and shipments, addressing any queries or concerns promptly.
Client & Stakeholder Liaison: Serve as a point of contact for clients, shipping lines, and relevant internal departments. Communicate effectively through email, online chats, and phone to ensure smooth coordination of export processes.
Overtime will be required during peak season.
Skills & Competencies Required:
Detail-Oriented
Resilient & Ability to Work Under Pressure
Advanced proficiency in Microsoft Outlook and Excel
Ability to Work Unsupervised
Customer Service-Oriented
Deadline-Driven
Positive Outlook & Team Player
Solution-Oriented Thinking
Strong Communication & Relationship-Building Skills
Strong Organizational Skills
Desired Experience & Qualification:
Matric (Grade 12) or equivalent qualification.
Any qualification in International Trade, Logistics, or a related field will be considered an advantage.
Previous experience in sea freight export documentation, particularly in areas such as Shipping Instructions and Phytosanitary Certificates, is highly desirable.