Documentation Controller

Requirements : Grade 12/Matric. Diploma in Logistics or  Supply Chain Management or equivalent (desirable). A minimum of 2 years' experience in Freight Forwarding and Logistics experience (Preferably export related) Resilient with the ability to work under pressure and meet daily, weekly, and monthly deadlines. After-hours availability is essential. Experience in working on Google Workspace / Excel / Inttra. Strong organisational and communication skills Ability to work with multiple key stakeholders both internal and external in a dynamic industry-changing environment. Responsibilities : Accurately capture consignee instructions on the required system. Ensure that final file covers are received from the Operations team before vessel sailing. Minimum annual volume of 600 containers complexity dependent. Ensure that shipping instructions are submitted to the shipping lines as per the deadlines. Prepare, process, and submit PPECB's, Phyto's, Certificate of Origins, Cargo Dues, Eur 1's, Form A's within the required timeframes.( In accordance with required legislation). Ensure that clients update the shippers, contacts, and instructions on the systems and assist clients where required. Ensure that completed documents are available on required systems. Ensure that systems are updated and accurate at all times. Note additional comments on the systems. E.g costs / delays Complete additional invoice information/comments/requests or form 7s within 30 days of vessel departure. Inform Management of any documentation or client-related problems. Flag the necessary matters with the relevant departments. Liaise with clients to ensure all required documents and information are received to process documents accordingly for the clients' shipments. Interact and communicate with third-party service providers. Complete documentation processes for clients by managing expectations concerning queries.