At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, and we are looking for an individual who can demonstrate proactiveness and initiative within our DMS teams and customers. We are looking for a dedicated and enthusiastic DMS consultant to join our implementation team.Job DescriptionYou will work within the DMS Setup Team to support the System Lead with all DMS setup, customer architectures, logo banner design/upload, release testing/notes, CRM campaign setup & reports to ensure they are completed within the given timeframe. To manage all ad hoc requests in terms of additional setup.SkillsMinimum of 2 years working on a DMSFluent in EnglishAfrikaans beneficialExcellent written and verbal communicationKnowledge of the Motor IndustryMicrosoft Office ProficiencyHigh level of attention to detailTeam playerExcellent Telephonic skills and etiquetteAccounting skills beneficialSQL skills beneficialPhotoshop skills beneficialDuties and ResponsibilitiesDMS System Support AgentSystem SetupSystem Configuration and SetupNew and existing CRM campaignsInput and update customer information accurately in the database.Testing and Customer SupportNew Version Release testingDocumentation of test results and setupsAssist with customer year-end processesFollow guidelines to ensure consistent and effective customer interactions.Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.Stay up-to-date with company products, services, and policies to provide accurate information to customers.Continuously improve your product knowledge and customer service skills through training and professional development opportunities.Quality responses and positive relationships with colleagues.Client Relationship Management:Build and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.Act as a trusted advisor, offering insights and recommendations for improving the usage of the DMS and add-on products.Work Experience:2 years DMS experience2 years dealership experienceLocation: Woodmead, JohannesburgDepartment: DMSPosition Reports To: System LeadHow to Apply: If you are passionate about digital marketing and possess the skills and experience to excel in this role, we'd love to hear from you! Please submit your resume and cover letter outlining your qualifications to ******
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