&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.Key OutputsCreative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and "can do it" natureUpholding the values of &Beyond: Care of the people, Care of land and Care of the wildlifeKnowledge RequiredA passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learnSkills RequiredGood understanding of terms and conditions, product knowledge, third party and andBeyond Product destinationsUnderstanding of travel industry channelsUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which andBeyond operatesRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client DelightExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUPersonal CharacteristicsGood interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire othersPersonal GrowthExcellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and TypingPrevious Work Experience RequiredMinimum of 3 - 5 years previous tour consulting experience requiredThe successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
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