Minimum Requirements:5 years of experience in the logistics/warehouse industryMatricLogistics/warehouse/business management diploma/degree beneficialKnowledge of warehouse processes and packaging standards applicable to the departmentKnowledge of planning and organising the dispatch process to ensure smooth running of the entire dispatch processHave product knowledgeResponsibilities:Ensure that the Standard Operating Procedures are known, understood, trained on and maintained to ensure that the dispatch procedures are carried out correctlyUnderstand and know how to make use of the various systems in the businessEnsure effective planning of outbound stock is done daily as per the volumes to be dispatchedEnsure effective planning of staff requirements to manage volumes expectedEnsure that picking is planned correctly in order to meet volume requirementsEnsure that sufficient materials and equipment is available to effectively carry out the dispatch tasksEnsure that all stock is handled in a manner which maintains the condition of the stock and its packaging as well as any specific requirements of the productsCarry out investigations where required for discrepancies of documentation, vehicles, seals or products upon dispatchCommunicate issues with the customer where necessaryResolve all issues within 24 hoursArrange vehicles when required to ensure that vehicles are booked and available on time for dispatch of stockEnsure that handover of stock to other operations is controlled as per the respective system processesEnsure that all loading procedures, when carried out, are done so correctly as per the required proceduresEnsure that all loads dispatched from the warehouse are properly secured prior to departureEnsure that the WIP report is managed and maintained on a daily basisEnsure that control of all documentation is maintained at all times and all filing is up to dateEnsure all dispatch reports are managed, maintained, monitored, actioned upon and reported to the respective managersAnalyse dispatch stats from reports and use the information to action as requiredSupervise staff and their productivity within the dispatch areaEnsure correct and effective resource planning is done to meet operational requirementsEnsure overtime is kept to a minimum and only required on an exception basisEnsure that dispatch staff have the necessary trainingCarry out on-the-job training where requiredEnsure that dispatch KPIs are known, understood, measured, managed and maintained and reported on monthlyEnsure proactive actions are takenEnsure that all QMS procedures are implemented and maintainedEnsure NCRs/NCPs and IOs are raised daily and staff are motivated to use the system to improve the operationEnsure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety ActEnsure that all monthly checks are carried out as requiredMaintain housekeeping standards on a daily basisEnsure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implementedEnsure that assets are well maintained, accounted for and reported on as requiredEnsure that all assets and MHE are optimally utilised
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