Discovery Career – Service Consultant

Job Description:To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.(ads1)Job Responsibilities:Assisting with escalated queries from providers and liaising with internal departments for resolution of those casesMaintaining acceptable performance in the following areas: TMBR, DPMO, AHTDealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health ProfessionalsOperate mainly in the office (may be required to visit a provider offsite)Working on Discovery Systems as well as DIScribe Positioning policy and benefit changesJob Requirements:Own TransportBasic MS Office KnowledgeValid Driver's LicenseMinimum of 6 months Claims Specialist experienceMatric – Maths/Accounting and English with 50%Minimum 6 months experience as a Contact Centre Consultant in Customer ServicesJob Details:Company:Discovery LimitedVacancy Type:Full TimeJob Location:GautengApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr