About the Role: Grade Level (for internal use): 12 The Role: The Relationship Manager is a non-sales position which leverages knowledge of the Energy Industry to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global Commodity Insight products. Due to the breadth of knowledge the RM brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global CI Global Majors Accounts. Responsibilities and Impact:Develop and maintain long-term relationships with a defined client base to ensure a high level of client satisfaction.Influence the broader adoption of existing and new services as well as the retention of existing business.Provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.Take responsibility for the experience the client has with S&P Global.Consider both the big picture as well as the day-to-day when managing the account.Develop and build meaningful and lasting relationships with key and influential contacts.Effectively navigate around client organizations and leverage internal cross-functional resources to create value.Engage in continuous investigative and collaborative contact with clients to gather strategic information about their business.Act as a broker of capabilities or services for clients, advocating internally and facilitating the involvement of sales and other functions to achieve common goals.Understand client usage of products/services and help define potential use cases or enhancements of new products.Monitor and report on the health of the relationship between S&P Global CI and Global Majors Accounts.Play an instrumental role in the initial sales cycle by researching client business and identifying leads.Promote non-benchmark services and identify new product development needs.Close collaboration with the Commercial Managers to prevent cancellations and mitigate risk.Ensure clients derive value from enterprise-wide licenses to maintain loyalty.Communicate potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels.Update CRM and conduct quarterly activity reporting.What We're Looking For: Required Qualifications:Fluent French language skills.Proven experience managing major or complex accounts, preferably in a commodity or financial information provider role.Broad understanding/communication skills of the energy industry.Previous use of S&P Global CI products is preferred.Excellent communication and presentation skills.Proven leadership in managing multi-national global and/or strategic accounts.Superior customer relationship management skills.Competent at creating and identifying needs using consultative sales techniques.About S&P Global Commodity Insights:At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. What's In It For You?Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our Values: Integrity, Discovery, Partnership Benefits: We take care of you, so you can take care of business. Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Job ID: 300497 Posted On: 2024-10-29 Location: London, United Kingdom
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