Date Posted: 10/18/2024
Req ID: 40227
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00052329
Description: About us:
The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer's (CIO) Division is responsible for the development, maintenance, and effectiveness of core administrative management and student systems at the U of T, including all central SAP systems, the central U of T Student System (ROSI), and various related applications.
Your opportunity:
The Digital Workplace team provides efficient support for standard technology requirements, including machine installation, configuration, software licensing, and business solution implementation. The incumbent provides end user technical support by responding to service requests, resolving issues, and providing orientation on work procedures.
Your responsibilities will include: Responding to end-user service requestsProbing for information to identify problems and establish needsFollowing up with end-users on technical issuesProviding explanations on computing proceduresServing as a technical resource on hardware and software related issuesKeeping informed on current technologies and best practicesEssential Qualifications: Bachelors Degree in Computer Science, Mathematics, or Engineering, or equivalent experienceMinimum two years front-line customer support for hardware and softwareHands-on experience supporting Windows 10/11, InTune, OS X, iOS, Android, and Microsoft OfficeMinimum two years troubleshooting virtual meeting platforms such as MS Teams and ZoomExperience meeting enterprise service level agreements in a client-facing support roleAbility to work in a fast-paced environmentExcellent communication skills and customer serviceTo be successful in this role you will be: ApproachableDiplomaticOrganizedPunctualResourcefulClosing Date: 10/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $66,715 to $85,319
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement: Candidates from diverse communities are encouraged to apply, and their lived experience will be considered.
Diversity StatementThe University of Toronto embraces diversity and encourages applications from various communities.
Accessibility StatementThe University is committed to making its recruitment processes accessible and providing accommodations as required for applicants with disabilities.
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