Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
What does a Digital Support Consultant doThe Digital Support Consultant provides digital support to operations and Intermediary environments. The role also requires the testing, coaching and optimizing of new or existing systems and processes within operations.
What will make you successful in this roleComplex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Time ManagementAvailabilityOrganisational SkillsExcellent interpersonal skillsExcellent analytical skillsProven experience to conduct verbal exchange of information requiring difficult explanation as well as tact and diplomacy relating to various fields.Execute initiatives, programmes and strategic objectives.Proven computer literacy, including advanced MS Word, MS Excel and MS PowerPoint.Good communication skills both verbal and written.Ability to interact and liaise with a diverse audience range.Training/Presentation SkillsQualifications and ExperienceGrade 12Proficient with MS Office (advanced)Short-term insurance industry experience (2 Years)Knowledge & understanding of Santam systems (Policy Center, Avaya, CRM etc.)Previous experience in a Call Centre and/or Service Desk environmentSkillsTechnical and navigational support to all business stakeholders.Provide coaching to the relevant stakeholders on changes relating to the system supporting of stakeholders with change management.Meeting customer expectations to ensure customer satisfaction.Well organised (Developing specific goals and plans to prioritize, organize, and accomplish your work. The ability to impart written and verbal knowledge and remain client focus).Check usability of the systems.Report and log all issues.Awareness around the implementation of technology with the business.Knowledge of the following applicationsAVAYAMainframePolicyCenterConfluence (Project management)JIRA (Project management)CA Unicentre.CRMBroker PortalClient ApplicationsRPAPersonal AttributesAvailabilityAction orientatedBusiness insightDetail orientatedInsurance process knowledgeAbility to multi-task and be able to work under pressureRelationship buildingBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
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