Digital Hub Intern

Responsibilities Define incident and service request classification schemes.Record, classify, and prioritize requests and incidents.Verify, approve, and fulfill service requests.Investigate, diagnose, and allocate incidents.Resolve and recover from incidents.Close service requests and incidents.Track status and produce reports. Key Skills Needed CommunicationBusiness AcumenPlanning & OrganisingAdministrative DiligencePolicy AdherenceBasic Computer SkillsCompetency in MS OfficeOffice Management Requirements Matric. Qualification in Information Technology Computer Science or Information Systems. South African unemployed youth aged between 18 and 34. Must not have taken part in the YES Program before. Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.