Digital Content SpecialistWe're your dream Customer Excellence team!Customer Excellence is looking for a Digital Content Specialist to create and manage digital content for our Customer Community and for digital customer campaigns.
The role is critical in driving customer engagement in our digital platforms, as well as creatively building intelligent campaigns to help customers during their journey at Mimecast to get the best value out of their service.
What you'll doBuild and maintain a scheduled program of engaging digital content within the Mimecast Community, as well as a library of digital content for focused campaigns to customers across segments and productsOversight and management of digital content libraries to ensure that content remains well documented and up to dateDevelop content using various internal resources both inside and outside of the direct functionWork closely with the principal project managers aligned with Product Success to ensure that relevant digital content supports our new product launchesWork in partnership with the Knowledge team in order to ensure that customer facing product hubs are updated and intuitive from a digital experience perspectiveBuild processes and relationships throughout the business to maintain a roster of contributors for the diverse levels of content neededWork with relevant colleagues to ensure that our user experience within Digital follows sound principles and is in line with the Mimecast brandConsult with stakeholders and subject matter experts to design content relevant to deflect trending issuesReport performance of content regularly to the businessUtilize SEO methods to increase site trafficWhat you'll bringExperience in designing and delivering creative and engaging content.Demonstrated excellence in writing, proofreading, and editing.A portfolio of applicable outputs.Strong HTML skills and demonstrated experience in designing with HTMLProficiency in leveraging CSSStrong skills in PowerPoint template creationAn understanding of SEO best practices.Excellent research, organizational, and time management skills.Strong listening and communication skills.The capacity to work independently and collaboratively.Ability to work efficiently without compromising quality or accuracy.Community platform best practicesGainsight platform knowledge advantageousZendesk skills would be an advantageVidyard video platform skillsUnderstanding of common CRM data structures to support trigger-based campaignsAbility to effectively use Google Analytics to drive content changesWhat we bringWe are Mimecasters.
And we are alive with purpose.We do what we need to protect the world of business from getting important (and potentially compromising) data stolen.
We never leave anyone behind.
We deliver quickly – and outstandingly.
We're big on honesty because it makes us better.
We're empowered by our mission.
And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.
That's The Mimecast Way.
