ENVIRONMENT: A cutting-edge Cloud Solutions Specialist seeks the expertise of a forward-thinking Digital Channel and Product Manager. The incumbent will support the department's objective to expand the company's addressable market by championing the digital activation portfolio and developing, managing, and supporting various aspects of Product Management. A relevant tertiary qualification is essential, along with over 2 years of experience in digital lead generation strategies, digital activation, and/or marketplace listing. A working knowledge of the following technologies is required: VoIP and IP Telephony technologies, including CPaaS, UCaaS, CCaaS solutions, LAN/WAN, TCP/IP, and ICT Security.
DUTIES: Develop and grow The company's digital lead presence through participating in the development of this business plan and then owning the implementation and achievement of success factors - including:Developing and maintaining a deep understanding of The company's digital marketplaceSetting up CRM marketplace presence (technical integration and marketplace listing)Digital enablement from within the marketplaceDigital enablement from the websitesBuilding The company's brand awareness and momentum in this spaceIdentifying, attracting and nurturing relationships with integrators and CRM integrators and appointing and managing them as channel partners with the primary objective of generating revenueDesigning, developing and implementing channel partner programs for CRM integrators and digital activationLaunching new product initiatives including:Pricing and margin readinessApproved Terms and ConditionsSales training and collateral (direct sales and resellers)Strong focus in the direction of Generative AI and its role in the businessProduct lifecycleMaintaining complete and up to date master price lists inclusive of execution of margin objectivesBuilding and maintaining strong relationships internally and with suppliers and partners in order to support the effective and successful implementation and delivery of products and servicesPerforming market researchSupport all sales objectives (direct and reseller) through:Providing market and competitor insight and guidanceOn-going product training and collateralProviding input on non-standard bidsOwnership of allocated product portfolio:Developing and maintaining a deep understanding of all The company's products in particularly those in your portfolioCultivating strong relationships with all product partners to ensure The company's enjoys excellent service levelsActing as an escalation point to ensure that product related issues are resolved successfullyDeveloping, maintaining and delivering all training collateral associated with product portfolioFollowing Products Standard Operating ProceduresKeeping meticulous, up to date records in area of responsibilityREQUIREMENTS: Qualifications and Experience: Relevant tertiary qualification essential2+ years' experience in digital lead generation strategies, digital activation and/or marketplace listing2+ years of Product Management experience essential2+ years' experience in Channel Management beneficialPrevious experience in various aspects of developing and delivering Product Training essential3+ years' experience in Telecommunication/IT/Voice industry essentialWorking knowledge of the following technologies essential:VoIP and IP Telephony technologies including CPaaS, UCaaS, CCaaS solutionsLAN / WANTCP/IPICT SecurityOther beneficialSkills and attributes: Comprehensive knowledge of G Suite toolsNumerate with intermediate to advanced Excel / G Sheets knowledgeComprehensive understanding of Digital Marketing and Lead GenerationProficient in CRM market places and other digital marketplacesKnowledge and passion of the telecommunications and unified communications industry both global and localATTRIBUTES: Strong at interpersonal relationshipsExcellent communication skills - written, documentation, presentation and verbalSelf-managementTeam playerExcellent coordination skillsAttention to detailImpeccable integrity
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