Dialer Administrator

Job DescriptionTo provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operationsDialer managementCampaign and leads distributionDialer MIS – campaigns, staff optimization, capacity planningIT/system related role to support collections/sales/operations functionContribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaignsDeliver exceptional service that exceeds customers' expectations throughproactive, innovative and appropriate solutionsDevelop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlinesMinimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectorsProduce accurate MIS to develop campaigns and track dialer performance, track campaign progress and provide feedback.Ensure that poor data integrity does not compromise campaign efficiencyManage own development to increase own competencies Job Details Application Closing Date
27/06/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsDirectAxis is a proudly South African business offering a range of products including personal loans and funeral cover. DirectAxis also provides a free and secure financial wellness tool that allows customers to check and manage their credit rating.
By building a career at DirectAxis you can help develop credit products that will enable and support customers in a sustainable and affordable way. This leads to better outcomes for many communities in the country.
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