JOB TITLE
DevOps Engineer II
LOCATION
Worcester
DEPARTMENT NAME
Network Operations
DIVISION NAME
Worcester Polytechnic Institute - WPI
JOB DESCRIPTION SUMMARY
DevOps Engineer II is a technical role supporting the satisfactory operation and maintenance of the WPI Infrastructure. Major initiatives include moving towards Infrastructure as Code using industry automation frameworks and supporting both in-house tooling and vendor provided appliances. This is an advanced level position where a broad knowledge of programming languages and integration methods is expected.
WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.
JOB DESCRIPTION
Responsibilities:
Maintain essential Networking Support Service platforms by:
Administer Linux and FreeBSD appliance platforms which provide critical DDI, RADIUS and Policy Management services (EfficientIP, ClearPass, etc)
Maintain and support self-service end-user network provisioning services (SecureW2, NetReg)
Ensure thorough patch management practices across all platforms
Plan and develop end-users self-service tools using various industry standard programming languages
Evaluate emergent technologies and code maintenance releases for all Networking Support Services
Investigate and maintain integrations utilized for Card Access and Camera Operations systems by:
Assist in cataloging all inbound and outbound data flows from supported systems (OnGuard, Milestone, etc)
Work with appropriate directors or departments to enhance integrations
Apply best practice source control and CI/CD processes around all integrations
Guide and extend the Monitoring Platform which notifies ITS Staff of problems prior to user impact including:
Administer all servers and services which comprise the Monitoring Platform (iCinga, AKiPS, Alerta.IO, etc)
Follow proper life-cycle management processes for the Monitoring Platform
Work with Foundation Technology leadership to implement updates to the IT Monitoring Strategic Plan
Collaborate with various directors to provide new and updated monitoring points for specific technologies
Provide integrations between various systems to enhance the ITS Monitoring platform using programming languages such as PHP, Python, Perl, and others
Support Virtualization and Storage teams to enable automation including:
Assist the teams with use of GIT and modern source control to centralize and track changes to often used scripts
Foster an ecosystem of Infrastructure as Code by enabling or implementing automation tools (VROPS, AIOps, etc)
Investigate self-service tools allowing other teams to provision guests using curated templates rather than direct vSphere/Prism access
Develop seamless integration between Virtualization and Storage Platforms with the IT Monitoring Platform for "single pane of glass" visibility
Identify opportunities to create tools which allow Service Desk and others to enact targeted functionality safely
Manage various internal tools and services for Infrastructure Services including:
Administer and extend the internal asset, shipping and receiving tools for tracking purchases and cable inventory levels (SnipeIT, etc)
Manage network infrastructure and connectivity documentation platform (Wiki, etc)
Maintain Network Operations Center digital displays for graphs, visualization of alerting and support ticket visibility
Integrate with ITSM Tools as needed (Cherwell, HaloITSM, etc)
Compose ad-hoc scripts, integrations and reports to support various initiatives as needed
Requirements:
Bachelor's degree in computer science, Information Technology or similar education.
2-5 years' experience in a Programming specific or IT Support position that has focus on scripting/automation
Hiring Range: $82,600 - $103,300. WPI's benefits package includes a robust retirement match, wellness perks, tuition assistance and more!
This is an on-site role for first 90 days, with the opportunity to transition to a flexible, hybrid schedule.
FLSA STATUS
United States of America (Exempt)
WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.
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