Santam Technology Services (STS) has a career opportunity for a senior role of IT Systems Analyst in the Santam Technology Services (STS) department based in the Western Cape or Gauteng. KEY RESPONSIBILITIESAnalyse and assess key measures (KPI/KPA) within the organization's IT systems.Conduct system audits and performance evaluations.Map out existing workflows and data flows.Identify bottlenecks and inefficiencies in current systems.Assess hardware and software capabilities.Identifying areas for improvement and optimizationEnsure the proper configuration and maintenance of technologies to maximize effectiveness.Propose solutions to enhance system efficiency.Recommend upgrades or replacements for outdated technologies.Suggest process improvements to streamline operations.Gathering and documenting user requirementsConduct interviews with stakeholders and end-users.Facilitate workshops to capture business needs.Prioritize requirements based on business impact and feasibility.Designing and implementing new systemsDevelop system architecture and design documents.Create flowcharts and diagrams to illustrate system design.Collaborate with developers to ensure proper implementation.Oversee system testing and quality assurance processes.Conducting feasibility studies for IT projectsEvaluate technical feasibility of proposed solutions.Assess financial viability and return on investment.Analyze potential risks and mitigation strategies.Prepare reports and presentations for management decision-making.Collaborating with developers, engineers, and other IT staffParticipate in cross-functional team meetings.Communicate technical requirements to development teams.Coordinate with network administrators on infrastructure needs.Liaise between IT department and other business units.Providing technical support and troubleshootingRespond to user-reported issues and system errors.Diagnose complex technical problems.Develop and implement solutions or workarounds.Escalate issues to appropriate teams when necessary.Creating and maintaining system documentationWrite user manuals and standard operating procedures.Develop and update technical specifications.Maintain system diagrams and architectural documentation.Create and manage knowledge base articles.Ensuring data integrity and securityImplement data validation and quality control measures.Collaborate with security teams to enforce data protection policies.Conduct regular security audits of systems.Ensure compliance with data privacy regulations.Conducting user training on new systems or featuresDevelop training materials and user guides.Deliver hands-on training sessions to end-users.Create e-learning modules for self-paced training.Gather feedback to improve training effectiveness.QUALIFICATIONS AND EXPERIENCEBachelor's degree in Information Systems, Computer Science, or a related technical field.Relevant industry certifications such as ITIL, PMP, CISSP, or CISM are highly valuable.3-5 years of experience as an IT systems analyst or in a similar role.Development background with some experience in information security is preferred.Experience with requirements gathering, system design, and implementation.COMPETENCIESBuilding and maintaining relationships.Teamwork and ability to function independently.Facilitation Skills.Planning, organising, dissection and analysis.Interpersonal savvy.Plans and aligns.Optimises work processes.Cultivates innovation.Drives results.Curiosity and Open-Mindedness.Reporting and Administration.ADDITIONAL COMPETENCIES AND SKILLSHonesty, integrity, and respect.Ability to co-operate and thrive both within an independent and team environment.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a team.ABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
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