Description
Change Control
Creates and Maintains Policies and processes relating to Change Control Management
Drives adoption of policies and procedures
Chairs Change Advisory Board
Compiles the CAB meeting agenda and minutes
Engages IT and stakeholders for necessary arrangements for system downtime
Validates all information is correct and change meets the requirement before approving it for tabling at the CAB
Conducts annual reviews of Change control policies
Conducts training for Change Control processes
Provides support for Change control during audits
Identifies and highlights risks addressed in CAB
Provides monthly reports on changes
Communicates regularly with stakeholders on high impact or emergency changes
Compiles trend analysis reports on change results
Ensures that SACM has updated all necessary configuration items before closing off changes
Release Management
Creates and Maintains Policies and processes relating to release management
Drives adoption of policies and processes
Facilitates the release schedules and arrangements with business stakeholders
Ensures relevant stakeholders are available to assist with post-implementation testing
Ensures all information post a release is documented on changes
Provides visibility to Management and Stakeholders on successful and failed changes
Sets up meetings for releases
General
Provides support to ITSM
Provides support to incident and problem management
Provides support to ITAM teams
Requirements
Formal Education:
Matric
Degree or relevant qualification in Information technology or similar
Technical/ Legal Certification:
A+
ITIL Foundation
ITIL Asset Management (Advantage)
ITIL Release Control and Validation V3 or
ITIL Service Transitioning V3
ITIL V4 Create, deliver and Support (Advantage)
ITIL V4 Drive Stakeholder Value (Advantage)
Kepner Tregoe problem solving or similar (Advantage)
Advanced Microsoft Office
Experience:
3 years' experience working with Change Control and Release Management
IT environment (Advantage)
Work Level: Skilled
Job Type: Permanent
Salary: Market Related
EE Position: No
Location: Menlyn
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