Closing Date: 2024/08/31Reference Number: COR240620-1Job Title: Desktop EngineerJob Type Classification: PermanentLocation - Country: South AfricaLocation - Province: Western CapeLocation - Town / City: Cape TownJob DescriptionJoin our dynamic IT team based in Cape Town, as a Desktop Engineer supporting the Coronation team with all matters related to our business' IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified with preferably five years relevant experience gained within a Financial Services company or similar. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.Duties and Responsibilities2nd and 3rd Line IT SupportThe building, configuration, and implementation of end user devicesCreation and deletion of users on the CFM domainTimely resolution of SLA based calls logged on behalf of the users via the HelpdeskFirst line support of internal development applicationsAdvanced troubleshooting of problem machines/softwareMaintenance of security softwareAudio visual equipment supportConfiguration of new technologiesAd hoc duties as they ariseWorking hours: 08h00 - 17h00 (Flexibility does apply) with possible after-hours workIdeal Experience5 years relevant experienceFinancial industry experience would be an advantageActive Directory and Azure ADOffice 365 administration (license management from a product & administration perspective)EndPoint single sign-on management across Microsoft and 3rd party solutionsFamiliar with Bit Locker encryption & recoveryVulnerability & Patch Management lifecycle (Generate report, identify vulnerable systems, UAT deploy, evaluate, Prod deploy)Familiar with Manage Engine endpoint central or similar solutionsPowershell would be advantageousGood understanding of Microsoft permissions and securityStrong troubleshooting skills, root cause analysis, documenting resolution to problemsUnderstanding of basic change control & best practice frameworks, ITIL will be advantageousRemote support for users on and off network with the ability to think outside the box when critical system resources are not availableCrowdstrike Host Management (end points)Setup of new starters to the business and decommissioning upon leavingResolve inefficiencies and provide solutions from an IT support and end user technology experience perspectiveEnd user application supportKnowledge of patching regimes and upgrading software packages would be an advantageManage Engine knowledge would be a plusIdeal QualificationsRelevant qualificationMCSE certifiedA+ certifiedMost Important AttributesWilling to learn and continue your education in the IT fieldCommunication skills, both written and spokenActive listening to properly understand and troubleshoot problemsSystems KnowledgeMicrosoft Office Suite
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