The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
As an Ambassador of the Maison, the deputy efficiently collaborates with the Boutique director to develop and optimize the boutique performance service and profitability, manages the boutique team, ensuring excellence in boutique operations and client, and uphold boutique image, supervising the respect of Cartier guidelines.
KEY RESPONSIBILITIESTeam Management & People Development: Develop, inspire & engage the teamEnsuring the day-to-day management, training, coaching and motivation of the boutique teamMonitoring individual objectivesIn collaboration with the Boutique director, evaluate the individual performance and support personal development and talent developmentEnsuring the day-to-day management of the Boutique Operations Coordinator and Boutique AssistantProvide regular feedback and coaching on the spotBeing responsible for the integration and training of new comersBoutique Performance: Drive boutique performances, including but not limited to Category performances & VMAssisting the Boutique Director to make a diagnosis based on a solid performance analysis, reviewing of competencies and environment to define action plans to achieve brand, boutique and category sales targetsSet individual targets and embed a culture of performance improvement through consistent monthly 1:1sLeading the implementation and monitoring of the action plansChampion product category performances through dedicated action plansPartner with VM teams on external/internal display & rotation plan to create brand excitement (hot spots, windows animation…) & boost commercial performancesBoutique Operations & Administration: Uphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenanceEnsuring the execution and delivery in time of all boutique reportsPromote new services & tools, their knowledge and adoptionIn collaboration with boutique director, constantly improve boutique flowsClient Relationship & Portfolio Development: Program, curate and execute exceptional client experiences and build long-term relationshipsActing as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPsPromote and leverage clienteling tools to enrich the client databaseChampion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIs for the team)Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients' feedbackLeverage client knowledge to connect and engage with visitors, prospects and clientsEnsure a smooth client experience through effective floor managementOversee and direct clients and staff flows to minimize waiting timeAssist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)SKILLSEntrepreneurial mindset with strong proactivity and creativityExcellent analytical skills and understanding of retail productivity leversStrong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trustResults-orientedAbility to take initiativesRichemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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