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Delivery Manager (Talent Pool)Business Unit: Vitality RSA
Function: Information Technology
About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality RSA SystemsDiscovery Vitality RSA Systems is a dynamic and energetic environment which encourages an ownership attitude. The environment provides innovative systems development, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our business units and other key stakeholders. It is important for our employees to provide a world-class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key PurposeActs as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.
Areas of ResponsibilityClient Relationship Management & Networking Ensuring alignment to business requirements, and building trust with clients by displaying managerial competenceUnderstanding business requirements, business systems and process context, impact and risksParticipating in client forums, MANCO, EXCO, planning/strategy sessions, reportingActing as Consultant to the internal clientInterfacing to other teams where requiredInterfacing to external clients, vendors where requiredDelivery and Support of Specific Applications Management of activities within the SDLC (process owner)Participating and enabling the business Prioritisation processScheduling and prioritisation of tasks and resourcesCoordinate: Build, Test, Deliver, Fix, Change RequestsCapacity management: delegation of tasks, review of execution, and providing feedback to team membersResolution and prevention of issuesTechnical Capacity, Quality and Standards Ensures that the Technical Application capacity exists for a particular set of systemsPreventing technical issues from arising by proactive managementProduce and enable a Capacity Plan for the ApplicationEnsuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standardsMaking recommendations for the improvement of the SDLC, PM or ITIL processesProject Management of Projects Acting as a Project Manager for selected projectsDelivering specific projects to produce internal or external capacityManagement of activities within the SDLC (Acting as process owner)Participating and enabling the business prioritisation processScheduling and prioritising tasks and resourcesTaking ownership of production issues and driving to resolutionAdherence to Quality, Standards, SLA's and SDLC standardsHuman Capital Management Ensures that human capacity exists in the team being managedDriving the skills development of team members, coaching of team members for performance, and coaching on career developmentRecruitment, staff training, conflict management and creating a welcoming working environmentPerformance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)Personal Attributes and SkillsDrives ResultsPassion for delivery and qualityValues DrivenLearns on the FlyResilientInstils TrustPeople SavvyLeadership SkillsStrategic AgilityManages complexityBalances StakeholdersEducation and ExperienceEducation: MatricTertiary degree (B. Engineer, BCom, BSc)Experience: 3 to 5 years' experience in software development for large commercial entities and demonstrated leadership capabilities.Must have managed a software development team.EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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