Delivery Manager Job DescriptionIf you are an intermediate to senior Delivery Manager, with project management experience but your curiosity extends beyond that – then we have an opportunity for you! We are looking for a team player to join our Product team. As the Delivery Manager, you will be responsible for the seamless execution and delivery of IT projects, serving as an IT Project Manager and Scrum Master. Your primary focus will be on overseeing multiple project lifecycles and managing internal staff, client, and 3rd party stakeholders to ensure the successful delivery of features - we are a lot more than just the Zapper App! We are looking for someone who is not afraid of a challenge and enjoys working in a fast-paced environment.Duties & ResponsibilitiesYour responsibilities will include, but are not limited to:Project planning:Assign tasks to various internal / external stakeholdersEstimate timelines and costs involvedCommunicate project plan to necessary stakeholdersMaintain and update the project planClient and 3rd Party Relationship Management:Identify all the stakeholders involved in the projectUnderstand client and 3rd party relationships needs and expectationsEnsure signed Non-Disclosure Agreements (NDAs) with 3rd parties are obtainedEnsure effective communication between client/3rd parties and Zapper staffProvide timely feedback to clients/3rd parties regarding project status updates and timelinesEffectively manage client and 3rd party relationshipsAssist with stand upAssist with sprint planningAssist with maintaining the Azure boardsLead retrospectives to identify operational blind spots and implement necessary improvementsIdentify areas for improvement in the development processes to assist the team to improve their velocityEngage other squads where there are squad interdependencies or assistance required from other squad resourcesObtain test credentials and/or test data from 3rd parties to facilitate effective testing processesIdentify and communicate any risks affecting the team's ability to deliverAssist with unblocking any issues the team is facingChange management:Conduct thorough business change impact assessments and ensure the necessary changes are implementedEnsure Standard Operating Procedures (SOPs) or Service Level Agreements (SLAs) with 3rd parties are createdEnsure risk and compliance requirements associated with IT projects are metEnsure support team's requirements (e.g., support tool enhancements, FAQs, expected error scenarios) are metEnsure banking team's requirements (e.g., encompassing things fraud avoidance, switching, routing, compliance, escalation paths) are metEnsure various internal teams have been trained on the new product solution, outlining impacts on existing/new services, and discussing metrics and monitoring needsEnsure Frequently Asked Questions (FAQs) have been createdEnsure product information sheets and training materials have been createdEnsure Terms and Conditions (T+Cs) relevant to project deliverables have been updatedProvide project status updates to marketing so that Marketing can develop marketing plans for new releasesRelease Management:Ensure that testing has been adequately coveredEnsure sign off is obtained from 3rd partiesAttend Change Advisory Board (CAB) meetings to notify of upcoming releases and gather necessary approvalsCollaborate with cross-functional teams to facilitate effective release planning activitiesFacilitate BETA testing / go-live processesPost notices of new releases in the Zapper "Release Notifications" Teams chat, keeping all relevant stakeholders informedAssist with release notesDesired Experience & QualificationProven experience in IT project management and Scrum Master rolesSolid understanding of Agile principles and the Scrum frameworkStrong understanding of software development lifecycle and the steps involvedAbility to manage multiple projects and stakeholders simultaneouslyAbility to prioritize tasks effectivelyAbility to work in a dynamic and fast-paced environmentRequired ExperienceFintech experience is beneficial.Personal AttributesSelf-motivated and driven.Takes ownership and initiative.Passionate and adaptableCollaborative problem solverDetail-orientedAbility to build collaborative relationships.Fast learnerNot planning on being bored or boring – there is always a challenge!Package & RemunerationBasic Salary: R55 000 - R80 000pm
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