Data Centre Shift Technician

Data Centre Management

Comply to working methods ensuring all SLA and MSA's are achieved
Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

Maintain compliance in accordance to all relative policies and procedures
Meet agreed inter-departmental OLA (Operational Level Agreement)
H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
Conduct working methods to maintain agreed PUE levels
Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

Ensure compliance is maintained incorporating industry best practices
Ensure data centre facilities standards are enforced and maintained
Ensure data centre cleaning standards are enforced and maintained

SKILLS REQUIREMENT

Good technical abilities
Effective communication skills, active listener – ability to understand requirements
Proactive problem solver, perform rapid and accurate assessments
Ability to work independently, as well as being a positive team player
Self-motivated
Conducts self professionally, exhibits elevated levels of tolerance and patience
Responsible for continued learning and self-development
Quick response to potentially critical situations
Trouble shoot systems and components to identify root causes of failures
Implement corrective actions promptly to mitigate the negative effects of system changes
Good Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

Electrical qualification preferable
Minimum 5 years relevant data centre experience preferable
Good knowledge on Data Centre environments and critical infrastructure systems preferable


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