Are you passionate about luxury brands and exceptional customer service? Join this team as a Danish speaking Customer Service Ambassador and become a part of their prestigious luxury eCommerce company based in Cape Town, South Africa! You will deliver world-class customer service to customers via email, chat, and phone while maintaining a deep knowledge of their luxury product catalogue to provide personalised recommendations. If you're dedicated to providing exceptional service and passionate about luxury brands, then this job is perfect for you!Your key job responsibilities as the Danish speaking Customer Service Ambassador in Cape Town, South Africa:Deliver world-class customer service to Danish speaking customers via email, chat, and phoneAssist customers with inquiries, order placements, returns, and product informationMaintain a deep knowledge of our luxury product catalogue to provide personalised recommendationsHandle and resolve customer complaints and concerns with professionalism and empathyCollaborate with cross-functional teams to improve the overall customer experienceProvide feedback on customer trends and suggest improvements to enhance service qualityRequirements for this Danish speaking Customer Service Ambassador job in Cape Town, South Africa:Fluent in Danish, both written and spokenProficiency in English to communicate effectively with colleagues and support international customersPassion for luxury brands and productsExceptional communication and interpersonal skillsPrevious customer service experience, preferably in eCommerce or luxury retailStrong problem-solving abilities and attention to detailAbility to adapt to a fast-paced work environmentFamiliarity with eCommerce platforms and customer service software is a plusIf you meet the above requirements for this Danish speaking Customer Service Ambassador job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to ****** today!
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