To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services).
This role requires strong communication to a non-technical audience, and the holder needs to be able to work at a strategic level as well as have hands-on tactical and operational skills to define work and troubleshoot/resolving issues effectively.
What You'll Do:
Working closely with the D365 Solution Architect to develop and deliver D365 CE initiatives – especially relating to Customer Services. This will also include the Power Platform.
Working with the Business Teams to understand opportunities/requirements, develop user stories in DevOps (or ITSM), and define product backlog.
Developing & enhancing the D365 CE suite – including plugins, extensions, customizations, and integrations.
Developing functional designs, test plans, and scripts where applicable.
Driving innovation such as building, customizing, and configuring the system as well as utilizing for example Power Platform into your POC solutions.
Advising customers on best practices for D365 CE & Power Platform processes, user interface, and architecture.
Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
Supporting the teams with regression testing of solutions, UAT, and training. Debugging bugs.
Working with the business SMEs, helping with knowledge, answering questions, and driving a knowledge base.
Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities/integration to meet Control Risks needs and strategic ambitions.
Maximizing the use of D365 CE partnerships and taking a configuration-first approach within the system vs overly customized. Striving for a vanilla solution wherever possible.
Who You Are:
3+ years of experience configuring and implementing Dynamics 365 CE, including significant technical development skills (plugins, customization, extension, and integration).
1+ year of using or supporting or implementing Power Platform preferred.
Bachelor's degree and 5+ years relevant work experience.
Very good knowledge of D365 CE; Power Platform skills are a significant advantage.
Strong and proven technical development skills as part of the D365 CE product.
Excellent problem-solving and analytical skills.
Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholders.
Must have in-depth knowledge of Dynamics 365 CE.
Excellent understanding of Customer Services and its interrelationship with the Sales areas.
Good grasp of new and emerging technology trends.
Problem Solving
Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s).
Innovation & Creativity
Reviews and looks for efficiencies in ways of working; constantly seeks innovative ways to improve services we offer to our clients. Shows initiative in work, contributing new solutions or new ways of doing things.
Applied Thinking/Decision Making
Be prepared to make decisions and effective implementation of those decisions. Translates decisions into effective actions and implementation. Acts decisively and makes difficult decisions even if unpopular.
Results Oriented
Delivers on personal objectives to deliver to strategic and department plans – focuses on delivery, strives to exceed expectations. Shows drive and determination to achieve high standards.
Driving profit/margin improvement
Suggests and makes improvements and efficiencies to manage costs and improve margins. Understands the need to work within project scope including price.
Communication, planning work, and influencing
Communicates clearly and concisely using language appropriate to audience. Displays sensitivity to develop constructive relationships with others. Plans and organizes workload of own and others, suggests priorities as necessary.
#J-18808-Ljbffr