Customs Operations Administrator Location: Cape Town
We are seeking an Customs Operations Administrator to join our team in Cape Town.
We're a fast-growing, innovative company looking for smart, creative, and hardworking individuals who value integrity.
We offer a competitive compensation package that is flexible to meet your needs, a supportive work environment, and exciting challenges to keep you engaged.
Key Responsibilities:
Assist with administrative and coordination tasks following standard procedures and policies.Support customer service and buying teams by:Addressing customer order inquiries.Handling complaints and finding solutions, including analyzing root causes.Resolving supplier delivery issues.Ensure timely delivery of customer orders, keeping customers informed about their order status and any changes.Manage all inbound queries assigned to you.Process purchase orders promptly, track them, and manage supplier deliveries to ensure stock availability.Follow up on orders to identify and resolve any delays impacting customer deliveries.Manage inventory transfers, respond to stock availability and delivery issues, and work with distribution centers to ensure timely orders.Required Skills and Attributes:
Solution-focused with a positive attitude; self-motivated.Strong organizational and prioritization skills.Keen attention to detail.Excellent written and verbal communication skills.Ability to engage with both internal and external stakeholders at all levels.Adaptable and a great team player.Willing to learn new systems.Qualifications:
Matric certificate.At least 1 year of relevant industry experience.Proficiency in MS Office.Relevant tertiary qualifications are a plus.Work Environment:
Employees are entrepreneurial, dynamic, customer-focused, and share a common goal of becoming leaders in e-commerce.We foster a fun yet hard-working atmosphere, encourage ownership, collaborate to create solutions, and welcome feedback and new ideas for improvement.We value action over ego and emphasize execution.We Are Looking For Someone Who:
Communicates openly and respectfully.Excels in both designing and executing solutions.Uses data for decision-making and is analytical.Is competitive, self-driven, and strives for excellence, understanding that greatness requires continuous effort.Is passionate about e-commerce and delivering a top-notch customer experience.Thrives in change and actively seeks better and faster solutions.Approaches problems with a business mindset, incorporating technical and product insights.Is curious, challenges the norm, and enjoys innovation.Collaborates well with others and contributes to developing new ideas.Thinks like a business owner and embodies intelligence, integrity, and a strong work ethic.