Customer Support Representative Cpt - Southern Suburbs

B2B Customer Support RepresentativeReference: CPT000555-DB-1A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full time office based | ObservatoryDuties & ResponsibilitiesDuties:Process orders and quotesManage (and resolve) issues as rapidly and accurately as possibleField calls and emails directly from clients and process these ordersProcess issues of varying complexity (from delivery inquiries to error resolution)Participate in short daily WIP meetingsCreate and close cases in CRM or appropriate ERP solutionEnter details into CRMGenerate case or order acknowledgmentsInside Sales will route customer-service issues and orders to you for processingYou will transfer inquiries to Inside Sales when the customer is unsure of their requirements (i.e., they don't have a list of required SKU's)Package & RemunerationR20 000 - R25 000 - Monthly
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