Customer Support Representative (Bilingual in German and English)Role DetailsType of Support: Omnichannel (Email, chat, phone, social media)Contract Duration: PermanentTraining Schedule: TBDWork Schedule: TBDWork Type and Location: Remote, South Africa or RomaniaExpected Start Date:TBDAbout UsWe connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero.The RoleWe are currently looking for a motivated German Technical Support Associate to support a new partner in the Medical Field. This new partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong customer support skills, excellent communication skills, a passion for healthcare, and the ability to provide customers with personalized support through phone, email, and chat.In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners' brands, product, and opportunities, and using your creative problem-solving abilities to go above and beyond expectations.What You'll Do:Providing excellent, friendly and positive customer service via email, chat and/or phoneHelping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skillsAnalyzing recurring customer issues and creating insight reports to help our Partners make their businesses betterAnswering pre-sales questions and qualifying leads to salesHelping customers with their payment processAble to work independently and collaborativelyWhat We Expect From You:Excellent English and German - both written and verbal communication skillsAction-oriented with strong organizational, analytical, and problem-solving skillsAdaptability toward rapid changesAttentiveness and empathy towards clientsAbility to multitask and learn new workflowsTeam playerGreat customer service skills via phone, chat, and emailKnowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!What You'll Get In Return:Flexible working arrangements (US Only)Hybrid working arrangements (all other countries)Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesCompetitive retirement benefits (US only)Access to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other first.Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership - Doing the right thing should come naturally.Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact ******.
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