Customer Success Manager | Johannesburg | Hybrid

Generic Job Title: Customer Success ManagerRole Family : CSMReport to: Head of CSMWork Policy: HybridRole Purpose:The Customer Success Manager is responsible for ensuring customer satisfaction and implementation of the Kiron suite of products and solutions.Self-motivatedProactiveNegotiatorHonesty & IntegrityAgileAnalytical & Problem-solvingPerseverance and TenacityTeam PlayerRequired QualificationsMatric.National Diploma or University Degree (beneficial)Experience2-3 years' experience in a similar roleExperience in Sales, client relations or account management (advanced)Use of a CRM system and Microsoft Office Suite skillsAccount management.Retention of current customers.Retail and online customers.Coordination of Integrations and implementations.Facilitate speedy support during and after implementations.Perform revenue analysis; Perform implementation reviews.Research territories and customers to facilitate growth.Management of accounts and customer needs.Follow up on new implementations to achieve targets.Assist client with challenges and needs.Ensure that integrations are complete and accurate.Facilitate speedy support to any issues.Perform compliance reviews.Perform revenue analysis.Perform implementation reviews.Research territories and customers to facilitate growth.Use the CRM system tool as a central to tool to ensure compliance on processes.Engage with StakeholdersAbility to work in as part of the greater organisational team but also work independently, as well as work with clients.Maintain and manage positive relationships with internal and external stakeholders.Effectively communicate at all management levels with clients/ stakeholders.Self-management and Teamwork Develop and maintain productive and collaborative working relationships with peers and stakeholders.Positively influence and participate in change initiatives.Continuously develop own expertise in terms of professional, industry and legislation knowledge.
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