Customer Success Manager

Team Management Plan and budget staff according to seasonal requirements Plan and manage staff leave in accordance with operational and statutory requirements Manage recruitment and retention of the best candidates Develop staff ensuring continuous learning of the Team to improve overall staff competencies Ensure the strategic viability of the quotes and action in line with the overal company strategy Proactively gauge the strategic viability (within mandate) of each quote with the Commercial Department Ensure quotes to clients are market related and maximises profit opportunities Keep data base of competitor/competitive rates Analyse company rates vs market and make necessary adjustments Implement and drive the annual sales strategy/s Implement and drive the sales plan/s Strategically allocate and support log managers into various sales areas that align the log managers network, knowledge and relationships for new business and mining of opportunities Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients Actively develop customer relationships that promote retention and loyalty to the company Ensure consistent service level offering is provided by log managers to all clients Drive internal service delivery among departments to ensure smooth and effortless outcomes for clients Proactively identify necessary client intervention Understanding of competition, market and industry trends Solid understanding of effective and efficient Logistics Solutions Knowledge of fruit industry and shipping line activities Development and design of measures, process and procedure Clarity and understanding of organisational structure, systems, policies and procedures