An exciting opportunity has arisen for a Customer Services and Logistics Manager at I&J, Woodstock, Cape Town. The purpose of this role is to be responsible for effectively managing and driving I&J's Logistics activities inbound and outbound including the administration of sales orders & processes for both the domestic and International customers ensuring this is done timeously and accurately.
Line Manager:Supply Chain Manager
Number of direct reports:4
Job Specification:Manage all logistics activities inbound and outbound including the administration of sales orders & processes for both the domestic and International customers ensuring this is done timeously & accurately.Develop and implement logistics strategies, policies, and procedures to optimize supply chain efficiency, minimize costs, and improve service levels.Plan and coordinate logistics operations, including transportation, distribution and order fulfilment, to meet customer requirements and delivery schedules.Manage transportation activities, including carrier selection, routing, scheduling, and freight negotiation, to ensure timely and cost-effective delivery of goods to customers or distribution centres.Coordinate with suppliers, vendors, and carriers to ensure on-time delivery of materials, components, or finished goods, resolving issues and mitigating risks to minimize disruptions.Lead and supervise sales administration teams, logistics teams, including warehouse staff, transportation coordinators providing guidance, coaching, and support to ensure performance and productivity ensuring service levels are met.Manage and deliver on succession plans to enable development of a future generation of leaders and specialists.Conduct performance analysis and KPI tracking for logistics operations, measuring key metrics such as on time delivery, fill rate, inventory turnover, and transportation costs, and implementing improvements or corrective actions as needed.Ensure compliance with regulatory requirements, safety standards, and industry regulations governing transportation, warehousing, and distribution activities, maintaining documentation and records as required.Collaborate with cross-functional teams, including procurement, planning, and manufacturing, sales, and customer service, to align logistics activities with business goals, forecasts, and production schedules.Identify opportunities for process optimization, automation, and technology adoption in logistics operations, such as route optimization software, RFID tracking systems, and warehouse management systems (WMS)Resolve customer inquiries, complaints, or issues related to logistics, transportation, or delivery, ensuring timely resolution and customer satisfaction.Evaluate and select logistics service providers, carriers, and third-party logistics (3PL) partners, negotiating contracts, rates, and service level agreements (SLAs) to achieve cost savings and service quality.Manage haulers as a whole – performance and rates in conjunction with procurement across all sites including Trawlers to factories and ACS as well as shipping lines and export service providers.3PL Network management: ensuring Day's cover in depots is within agreed targets, communication regarding OOS, expected stock replenishments, listing of products within 3PL network, clearing of aged/discontinued stock.Co-ordinate and manage container loading and shipment planning.Managed all logistics & warehousing related costs.Stay updated on industry trends, best practices, and emerging technologies in logistics and supply chain management, participating in training programs, seminars, and professional development activities.Minimum Requirements:5-10 years' proven experience in logistics management, customer service, supply chain operations, or transportation management and 5 years in a management role within an FMCG environment with a track record of achieving results and improving efficiency.Strong Commercial and Supply Chain experience with strong knowledge of logistics principles, practices, and processes, including transportation modes, warehousing operations, inventory management, and distribution strategies.Familiarity with logistics management software and systems, such as TMS, WMS, ERP, or inventory control systems, for planning, execution, and monitoring of logistics activities.Analytical and problem-solving skills, with the ability to analyse data, identify trends, and make data-driven decisions to optimize logistics operations and solve complex logistics challenges.Leadership and team management skills, with the ability to lead, motivate, and develop logistics and sales admin teams, fostering collaboration, communication, and accountability.Qualifications:Bachelor's degree in logistics, supply chain management, business administration, or a related field; master's degree or professional certification (e.g., CLTD, CSCP) is a plus.Additional requirements:Strong Commercial and Supply Chain experienceLogistics managementSupply chain optimizationTransportation managementInventory controlTeam leadershipAnalytical skillsCommunication skillsProblem-solving abilitiesProject managementAdaptabilityCompetencies:Thinking AnalyticallyMeeting DeadlinesMinimising RiskPlanning and OrganisingBuilding RelationshipSetting DirectionsWorking TogetherMaintaining Productivity
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