Customer Service Trainer

Join the dynamic team at Neo Group as a Customer Service Trainer! We are seeking a dedicated individual who is passionate about training and developing customer service professionals.
Responsibilities:Develop and Deliver Training Programs: Create engaging training programs to enhance the skills and knowledge of customer service representatives.Create and Maintain Learning Materials: Design presentations, handouts, and training manuals.Conduct Training Sessions: Lead training sessions both in-person and virtually.Assess Training Needs: Develop custom training plans based on identified needs.Evaluate Training Effectiveness: Continuously improve training programs by assessing their effectiveness.Collaborate with Cross-Functional Teams: Align training programs with company goals by working with various teams.Provide Ongoing Coaching and Support: Offer continuous coaching and support to customer service representatives.Stay Updated on Industry Trends: Keep abreast of the latest trends and best practices in customer service.Monitor and Evaluate Interactions: Identify areas for improvement by evaluating customer service interactions.Minimum Requirements:Experience as a Customer Service TrainerKnowledge of Customer Service PrinciplesExcellent Communication SkillsAdaptability in Training TechniquesProficiency in Training SoftwareFlexible ScheduleStrong Organizational SkillsPositive and Motivational AttitudeEffectiveness in Fast-Paced EnvironmentsJoin us on an exciting journey to shape and revolutionize a new brand in the market. Experience an international work environment with a passionate, motivated, and professional team.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

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