Customer Service Representative - Auto Body ShopJob Category: Operations
Requisition Number: CUSTO003265
Posted: November 22, 2024
Employment Type: Full-Time
Location: Dripping Springs, TX
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities. Responsibilities Explain and educate customers on repair process on a high level, including insurance claim information and processes.Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.Coordinate Rental Car/Tow companies to provide one-stop service to all customers.Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.May assist in customer communication throughout the repair process.Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.Follow up on all DRP assignments present and past to maintain sales for the center.Maintain DRP logbooks and Enterprise ARMS daily.Assist with reconciling invoices to payables report daily and monthly (as applicable).Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.Perform other administrative tasks and duties as required to successfully meet the needs of the business.Other duties as assigned.Qualifications Must be at least 18 years of age.Previous experience in customer service, sales, or other related fields is preferred.Must have a valid driver's license and be eligible for coverage under company insurance policy.Effective communication (written and verbal) and interpersonal skills are required.Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations: Classic Collision is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450) 500-6808.
This job description is not a complete statement of all duties and responsibilities comprising the position.
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