Customer Service Manager (Boksburg, Jhb)

RESPONSIBILITIES: You will be
responsible for: Ensure that a
complete unit tour is done daily and check with the teams if everything is on
the right track. Do a spot check on a specific area to report to Commercial /
Production and Unit Manager, report to General Manager if critical. Ensure that a
complete food testing is done weekly on all major airlines first, then minor
airlines, for the different classes.Ensure that a
complete invoicing audit is conducted on a flight per Airline from the flight
check on the floor to the final invoice weekly. Ensure that a
random equipment check is done a minimum of twice a month with a complete
equipment processing check as follows: - Dishwash / - Cage (cleaning,
equipment in excess …) - Trolley count - Bondstore spot
check / bar packing spot check - Dead Head /
loading of the equipment - Report to Commercial / Production and Unit Manager, report to the General Manager if critical. Ensure that the
menu calendar is updated monthly, before the 10th of each month.Ensure that all
specs are checked monthly by the 19th latest, for the next month menu change.Ensure that a menu change meeting is held by
the 20th of the month for the next month's menu change.Ensure that a menu check is done on the floor 1 day
before that change and 1 day after the change, this is to verify that all
employees are aware of and using the new specs.Ensure that the customer detail/contact sheet is updated
monthly.Ensure that a price check is done with every menu change.Ensure that you respond to customer complaints with 48
hours of receiving it, and 24 hours of
it is critical. Further ensure that it
is communicated in a professional manner.Update QMS on a weekly basis with weekly reporting.Coordination of Charter flight setup and communication to
all internal stakeholders.


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