Job title : Customer Service Consultant Job Location : Western Cape, Stellenbosch Deadline : December 04, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Engage with customers via phone, email, live chat, and other communication methods, ensuring responsive and consistent service across all platforms.
Address customer inquiries related to policy details, coverage options, premiums, and any other relevant information.
Guide customers through the enrolment and renewal processes for their policies, ensuring all necessary information is collected accurately.
Assist customers in updating their policies, such as personal details, coverage options, or adjusting coverage limits.
Handle billing inquiries, payment processing, and resolve any issues related to invoices or payment methods.
Address customer concerns professionally, working to resolve issues satisfactorily and escalating complex matters as needed.
Aim to enhance customer satisfaction by delivering exceptional service, actively listening to feedback, and going above and beyond to meet customer needs.
Provide information on policy terms, claims processes, and proactive measures to help them manage their risks effectively, without offering direct advice.
Identify chances to cross-sell or upsell additional products or services that may suit customers' needs.
Ensure accurate and compliant records of customer interactions, policy details, and relevant documentation.
Work closely with claims, underwriting, and sales departments to create a seamless customer experience and efficiently resolve inquiries or issues.
Engage in training and development opportunities to expand product knowledge, customer service skills, and overall performance.
Requirements: Minimum of a Senior Matric Certificate.
Additional relevant qualifications are a plus.
Experience: 2-4 years in client services, customer care, or a related field.
Customer Service jobs