Customer Service Agent - PolokwaneAdmin and Office ManagementPolokwane - Limpopo12 Month fixed term contractR255 450paPurpose Of The PostTwo temp contract positions of Customer Service Agent are currently available at Limpopo Regional office of the GPAA - based in Polokwane. The purpose of the role is to provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment.Key Performance AreasThe incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:Provide Quality Customer Service Within CRMHandle all face-to-face enquiries received effectively.Follow up and finalize enquiries referred to other business units, within the agreed time frames.Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame.Update on all the relevant GPAA systems.Provide Client Liaison Services Within The OfficeRespond to escalated queries within allocated time frame.Interact with the departments and members regarding outstanding queries.Relationship management on any changes happening in the various sections.Provide/request feedback to various clients and stakeholders.Follow-up with business units and provide feedback to clients until cases are finalized.Effective and efficient administration of documents received.Provide administrative support at outreach initiatives.Provide Data Inputs In The Compilation Of The ReportsReport any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care.Compile and submit daily, weekly and monthly production statistics to the supervisor.Check and update consolidated/escalation lists to the supervisor.Competencies, Knowledge And SkillsExcellent problem-solving skillsExcellent presentation skillsExcellent communications skills, both verbal and written.Ability to communicate with clients.Time management skillsSelf-management being able to work independentlyKnowledge of Employee BenefitsKnowledge of client relations managementGeographical knowledge of the Province applying for.Knowledge of GEPF products and services will be an advantageComputer literacy that would include a good working knowledge of Microsoft Office productsProficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage.RequirementsAn appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions.ORA Grade 12 Certificate/Senior Certificate (Matric/Vocational Certificate) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions.The applications of individuals currently residing in the Province applying for may receive preference (Polokwane and adjacent areas).A valid drivers license of at least 12 months (a copy of the license will be requested).Closing date for applications: 18 September 2024Should you not hear from us within 14 days of the closing date, please consider your application unsuccessful.Apply for this Job
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