Call Centre Agent (Client Services)

DURATION: CONTRACT FOR 5 YEARSSALARY: MARKET RELATEDRequirementsGrade 12At least 2 years call centre experience in Client ServicesWilling and able to work overtime on requestAble to physically meet the inherent requirements of the job which entail picking up/moving boxes, reading reference numbers, and packing goods for long periodsResponsibilitiesHandle incoming customer inquiries, issues, and requests via phone, email, and other communication channels, and provide accurate and timely informationGather information for the Orders processing ClerksRecord and maintain detailed and accurate logs of customer interactions, including issues raised, solutions provided, and follow-up actions taken by logging calls on the Alluxium systemPhone Outlets when there is a deviation on the Delivery SchedulePhone Outlets to offer short-dated stock upon arrangementE-mail short-dated letters to Hospitals to get authorization for supplyEscalate complex issues to higher-level support or relevant departments when necessaryHandle and resolve customer queries within 24 hoursContact Thando Tshabangu(Phone Number Removed);Email: (Email Address Removed)Desired SkillsCount and collate accuratelyHandling incoming callsDesired Work Experience2 to 5 yearsDesired Qualification LevelGrade 12 / Matric
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