Customer Service Agent - Insurance Position

Job Description Roles & Responsibilities : Role involves handling inbound calls from customers/agents to resolve queries on their accounts  Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc.
received from Customers/Agents  Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process  Should be ok with working in 24* 7 environment, spilt offs and rotational shifts Solutions mind-set, helping nature, passion to drive excellent customer experience Ability to adapt self with the team in-case of adversity, business challenges/requirement Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision High proficiency in verbal and written English Strong ability to multi-tasking Efficient in internet, computer usage, typing and web-based application skills High attention to detail and accuracy Qualifications Matric Must have  1 year plus consistent experience as an Agent within a Call Center Must be willing to work in 24* 7 environment, spilt offs and rotational shifts