Customer Service Agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings. With our trusted brands, our cutting-edge technologies, and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture, and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact?YOUR ROLEAccountable for customer facing activities/customer experience, leading as SPOC for customer, adopting customer centric mindset.Focusing mainly on customer interaction related activities (in/outbound).Collaborate with Supply Planners & Logistics to ensure customers' expectations are met & over-delivered against their expectations.Follow up and communicate status of existing open orders to secure Henkel delivery commitments & customers' required deliveries are met.Build customer relationships by supporting enquiries; collect feedback & identify opportunities to drive CSAT, including regular visits.Track budgets and report variances to Customer Service Head (R).Assist in stakeholder engagement by arranging action/meetings/events/supporting materials to promote stakeholder understanding & commitment.Act as part of the team providing direct customer service.Deal with the most complex and valuable queries and issues.Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities.Contribute to reviewing operations & generate ideas for identifying continuous improvements to enhance operational efficiencies/streamline workflows/CX.
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